Code of Practice for Patient Complaints
In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
“Had a very professional hygiene session done by lovely Magdalena. She made me feel at ease and the whole treatment was completely painless. My teeth are so clean and shiny, I can't stop smiling!”
“From beginning to end, my experience with Battersea Smiles has been great. Marisa, Eva and the whole team are a delight and make you feel very looked after and in good hands. The Invisalign treatment has worked wonders for me and I don't think I could have made a better choice than Battersea Smiles to do it with. Highly recommend.”
“From my initial virtual consultation in September 2020 with Marissa through to my final Invisalign appointment. Marissa, Eva and the whole team have been beyond amazing. The team are not just professional (my teeth look beautiful), but make you feel so welcome and build such great rapport with their patients. They keep you so well informed throughout your treatment and really appreciate them being honest with additional treatments that may not be suitable (to ultimately stop you from wasting money). I could not recommend this clinic enough and will continue my treatments here for the foreseeable future! Thank you so much!”
“Couldn't be happier with my lip filler treatment. I wanted my lips to be fuller but still natural-looking. They turned out better than I hoped! Dr Rachel is extremely talented and very professional. Highly recommended.”
“Battersea smiles have given me the best dental treatment & services. I have received positive results in a short amount of time & the team has been great throughout which has made my experience pleasant. I highly recommend to anyone looking for dental treatment in London. Quality & service is key!”